The IT Support Specialist will be responsible for providing technical support and assistance to resolve problems with the organization’s’ computer systems. Including hardware and software troubleshooting, system upgrades, and maintenance tasks. The IT Support Specialist is a detail-oriented and highly analytical individual who is comfortable working with a diverse range of technologies and computer systems.

ESSENTIAL JOB FUNCTIONS

Systems Technical Responsibilities:

• Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer network and systems.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with IT staff to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends. 

Network System Responsibilities:

• Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
• Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
• Communicates with end users to understand and troubleshoot problems.
• Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
• Maintains email and intranet services, adding and removing users and accounts.
• Performs other duties as assigned

 

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Knowledge of system security and data backup/recovery.
• Ability to troubleshoot and repair issues.

• Ability to explain technical issues to technical and nontechnical staff. 
• Strong analytical and problem-solving skills.

• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associates degree in Computer Science or equivalent experience required.
• Bachelor’s degree in computer science or related field preferred.
• At least three years of experience in network maintenance and user technical support preferred.
• A+, Network+, and/or similar certifications highly preferred.

Physical Requirements:

• Prolonged periods sitting and/or standing for a lengthy amount of time.
• Frequent bending and reaching may be necessary.
• Frequent use of fingers/hands to manipulate computer, telephone, and other standard office equipment.
• Moving, lifting and carrying materials weighing up to 70 pounds.
• May be required to work on-call or long hours in case of network malfunction.